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Answers to your questions about COVID-SAFE Care
We’re committed to helping you confidently resume your care.
Is it safe to come into the hospital or doctor’s office right now?
How do I know the facilities are clean?
What should I expect when I arrive?
Do I need to wear a mask at Montefiore?
Will COVID-19 patients and non-COVID-19 patients be kept in different areas?
Will my doctor’s waiting room have a social distancing policy?
Will my doctor have the right personal protective equipment?
I have an urgent medical issue, but I’m afraid to come to the hospital.
Can I receive care using telehealth instead of an in-person visit?
Can I be accompanied by someone to my appointment?
Can I walk in to get an X-ray or blood work performed?
Are you limiting all entry points to ensure that you are screening all of your patients and their visitors for COVID-19?
I have an upcoming appointment at Montefiore and my insurance/personal information has changed. What should I do?
How can I schedule a visit with a doctor?
All our facilities are clean, safe and ready for you to get the care you need.
How can I ask my doctor a question?
I would like to access to my child’s medical chart. Is there any way to request access online?
How do I see my COVID-19 test results?
Do you have questions regarding COVID-19?
Visit our COVID-19 Resource Center
We’re ready to provide the COVID-SAFE Care you need
To learn more, call 1-833-311-SAFE
Request an in-person appointment or Montefiore FIRST video visit