Answers to your questions about COVID-SAFE Care

We’re committed to helping you confidently resume your care.

Is it safe to come into the hospital or doctor’s office right now?

How do I know the facilities are clean?

What should I expect when I arrive?

Do I need to wear a mask at Montefiore?

Will COVID-19 patients and non-COVID-19 patients be kept in different areas?

Will my doctor’s waiting room have a social distancing policy?

Will my doctor have the right personal protective equipment?

I have an urgent medical issue, but I’m afraid to come to the hospital.

Can I receive care using telehealth instead of an in-person visit?

Can I be accompanied by someone to my appointment?

Can I walk in to get an X-ray or blood work performed?

Are you limiting all entry points to ensure that you are screening all of your patients and their visitors for COVID-19?

I have an upcoming appointment at Montefiore and my insurance/personal information has changed. What should I do?

How can I schedule a visit with a doctor?

All our facilities are clean, safe and ready for you to get the care you need.

How can I ask my doctor a question?

I would like to access to my child’s medical chart. Is there any way to request access online?

How do I see my COVID-19 test results?